Throughout March, parents and carers in North East Lincolnshire are being asked to fill in a new parental satisfaction survey for their local Children’s Centre, which are now called Family Hubs.
The survey asks how satisfied they are with the services and facilities at their local hub and how much of an impact it has had on their lives. The survey’s results hope to reveal the services that are the most welcomed and used by families, which ones families do not feel are of use and to ascertain any improvements or additions to any services that families may feel are needed.
The Hubs sit within five geographical cluster areas: East Marsh, Immingham, West Marsh, Nunsthorpe, and Reynolds. The Hubs remain at the heart of every community offering information, advice and guidance, and bringing together services including health visiting, school nursing, and family support from pre-birth to adulthood (0-19 years). Services, partners and the community are working much more closely together.
Councillor James, portfolio holder for children and young people said:
“Families are still the number one priority for the Family Hubs. The services we provide can only be as good as the information we receive, and there is always a chance to improve, so our satisfaction surveys are really important to our planning.
“We can see how the Family Hubs have affected the lives of families, and what new ideas the survey will bring. Having input from a family is important as we can gain insight on different opinions.”
If you would like to have your say on the quality of Family Hubs and influence future service provision and decision making please come in to any Family Hub to complete a paper survey, or visit the NELC consultation and engagement webpage www.nelincs.gov.uk/parental-satisfaction-survey to complete the online survey.